Privacy Policy
Effective Date: 15 January 2025
At zorypivaleon, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our cost management services.
We're based in Australia and comply with the Privacy Act 1988, including the Australian Privacy Principles. If you're outside Australia, different rules might apply to international data transfers.
Information We Collect
When you interact with our services, we gather several types of information. Some you provide directly, and some we collect automatically as you use our platform.
Personal Information You Provide
- Contact details like your name, email address, and phone number when you register or reach out
- Business information including company name, ABN, and billing address
- Financial data you share for cost analysis purposes
- Communication history when you contact our support team
- Profile preferences and account settings you customize
Automatically Collected Information
Our systems log certain technical information to maintain service quality and security. This happens in the background and helps us understand how people use our platform.
- Device information including IP address, browser type, and operating system
- Usage patterns like pages visited, features accessed, and time spent on different sections
- Session data that helps us maintain your login state and preferences
- Performance metrics to identify technical issues and improve load times
How We Use Your Information
We're pretty straightforward about what we do with your data. Everything we collect serves a specific purpose related to providing and improving our services.
| Purpose | Details |
|---|---|
| Service Delivery | Processing your cost analysis requests, generating reports, and providing personalized recommendations |
| Account Management | Creating and maintaining your user account, handling authentication, and managing subscriptions |
| Communication | Responding to inquiries, sending service updates, and providing customer support |
| Platform Improvement | Analyzing usage patterns to enhance features, fix bugs, and develop new functionality |
| Security | Detecting and preventing fraud, unauthorized access, and other security threats |
| Legal Compliance | Meeting regulatory requirements and responding to lawful requests from authorities |
Sharing Your Information
We don't sell your personal information. That's a hard line for us. But we do share data with specific third parties who help us operate our business.
Service Providers
Some companies help us run our platform smoothly. These might include cloud hosting providers, payment processors, and analytics tools. They only access what they need to perform their specific functions, and we make sure they follow strict privacy standards.
Legal Requirements
Sometimes we're legally required to disclose information. This could happen if there's a court order, subpoena, or other legal process. We'll always verify the legitimacy of such requests before responding.
Important Note: If zorypivaleon is involved in a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. We'd notify you beforehand and explain how this affects your data.
Your Rights Under Australian Law
The Privacy Act gives you several rights regarding your personal information. We've built systems to help you exercise these rights easily.
Access and Correction
You can request a copy of the personal information we hold about you. If something's wrong or outdated, let us know and we'll fix it. Most account information can be updated directly through your dashboard settings.
Deletion Requests
Want us to delete your data? You can request this anytime. Keep in mind we might need to retain certain information for legal or operational reasons, like financial records for tax purposes. We'll explain what we can and can't delete.
Marketing Preferences
If you're receiving marketing emails from us, you can opt out anytime by clicking the unsubscribe link. You'll still get essential service notifications, though, like security alerts or billing confirmations.
Making a Complaint
If you believe we've mishandled your information, contact our privacy officer first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Data Security Measures
We take security seriously and implement multiple layers of protection. No system is completely foolproof, but we've built robust safeguards to minimize risks.
- Encryption in transit using TLS 1.3 protocols for all data transmitted between your device and our servers
- Encryption at rest for sensitive information stored in our databases
- Regular security audits and penetration testing by independent third parties
- Access controls that limit who within our organization can view personal information
- Multi-factor authentication options for your account security
- Automated monitoring systems that detect suspicious activity
- Regular backups stored in geographically separate locations
Despite our efforts, if a data breach occurs that's likely to cause serious harm, we'll notify you and the relevant authorities as required by law.
Data Retention Periods
We don't keep your information longer than necessary. Different types of data have different retention periods based on legal requirements and operational needs.
Active Account Data
While your account is active, we maintain your profile information, usage history, and generated reports. You control most of this through your dashboard and can delete items you no longer need.
Closed Account Data
After you close your account, we typically retain your information for 7 years to comply with Australian taxation and business records legislation. Some anonymized data might be kept longer for statistical analysis.
Communication Records
Support conversations and email communications are usually kept for 3 years. This helps us resolve disputes and improve our service quality.
International Data Transfers
Our primary data storage is located in Australia. However, some of our service providers operate globally, which might mean your data is processed or stored overseas.
When we transfer data internationally, we ensure adequate protections are in place. This might include using providers in countries with laws similar to Australia's Privacy Act, or implementing contractual safeguards that require overseas recipients to handle your information responsibly.
If you'd like specific details about where your data is stored or processed, reach out to our privacy team and we'll provide that information.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how you interact with our platform.
Essential Cookies
Some cookies are necessary for basic functionality like keeping you logged in or remembering your language preference. You can't disable these without affecting how the site works.
Analytics Cookies
We use analytics tools to understand usage patterns and identify areas for improvement. These cookies collect information about pages visited, time spent on site, and navigation paths. The data is aggregated and doesn't identify you personally.
Managing Cookie Preferences
Your browser settings let you control or delete cookies. Keep in mind that blocking certain cookies might limit some features of our platform.
Children's Privacy
Our services aren't designed for children under 18. We don't knowingly collect personal information from minors. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
The date at the top shows when this policy was last updated. We recommend reviewing it periodically to stay informed about how we protect your information.
Questions About Your Privacy?
If you have questions, concerns, or requests regarding your personal information, our privacy team is here to help. We'll respond to all inquiries within 5 business days.